Contact information
Last updated: June 21, 2026
Customer service
Retrovi Store provides assistance related to product information, orders, payments, shipping, tracking, cancellations, returns, refunds, warranties, and basic support.
Country of operation
Colombia
Service hours
You may send messages at any time.
Our primary response hours are:
· Monday through Friday: 9:00 a.m. to 6:00 p.m.
· Saturday: 9:00 a.m. to 1:00 p.m.
· Sundays and holidays: messages will be answered during the next available service period.
We generally respond within 24 business hours. You can also leave your question, and we will try to answer it, even if it is outside our operating hours.
Requests, complaints, and claims
To submit a request, include:
· Name used for the purchase.
· Order number.
· Email address or telephone number used.
· Clear description of the situation.
· Relevant photographs or videos.
Retrovi Store will confirm receipt by providing a case or reference number together with the date and time of receipt, allowing the request to be tracked.
Tracking requests
The customer may request an update by replying through the same channel and providing the case/reference number and order number.
Consumer protection
Consumers may review their rights on the official website of the Superintendencia de Industria y Comercio — Protección al Consumidor.
